Safe&Secure Insurance Services Limited.
Registered Office: Unit 12, Stadium Business Court, Millennium Way, Pride Park, Derby, DE24 8HP.
Registered in England & Wales Number: 04162399
Safe&Secure Insurance Services Limited comply with Data Protection laws in the United Kingdom and the EU General Data Protection Regulation (GDPR). This Privacy Policy details how Safe&Secure processes your personal data.
Safe&Secure are Insurance Brokers specialising in Household and Landlords Insurance. We receive introductions from organisations who wish their customers to have a quotation for home or landlord’s insurance. Safe&Secure deal with the customer and provide quotations from its panel of insurers and arrange insurance cover for those customers who wish to do so.
When you register as an agent of Safe&Secure you will be asked to complete a registration document giving us details about your firm such as: firm and business writers name, postal address, company number, FCA number, email address, phone numbers, company bank account details.
Personal data collected, used, stored and transferred by us may include:
Personal data is collected by us using the following methods:
Purpose/Activity | Type(s) of data | Lawful basis for processing |
To initially engage with you to discuss your requirements |
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Consent |
To process and deliver your application for an insurance product |
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Performance of a contract with you Necessary for our legitimate interests |
To manage our relationship with you which will include:
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Performance of a contract with you To comply with a legal obligation Necessary for our legitimate interests (to re-engage with you to review your existing insurance needs, and to maintain and improve customer service standards) |
To respond to case enquiries and input & to defend against complaints |
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To comply with a legal obligation Necessary for our legitimate interests (to ensure complaints can be responded to accurately) |
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
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To comply with a legal obligation Necessary for our legitimate interests (For running our business, provisions of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
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Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
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Necessary for our legitimate interests (to analyse customer usage, update our website, to develop our business and to inform our marketing strategy) |
We will only use your personal data for the purposes stated above, unless we reasonably consider that we need to use it for another reason and it is compatible with the original purpose. Please contact us for an explanation as to how any new processing compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Any changes to our Privacy Notice will be updated on this web page. This Privacy Notice was last updated on 25th May 2018. Historic versions can be obtained by contacting us.
You will also have the choice to opt-in to receiving other related marketing information and related products and services.
You can opt-out of receiving these types of communications at any time by contacting our Compliance team at compliance@safeandsecure.co.uk or by clicking on the relevant link in email communications you receive from us.
However please note that your personal information will not be passed to any third-party organisation for marketing purposes.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to only those Safe&Secure Insurance Services Limited staff, appointed representatives, advisers, business partners and suppliers who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
When using the Safe&Secure Insurance Services Limited website, you can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy on our website www.safeandsecure.co.uk
Safe&Secure Insurance Services Limited website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Safe&Secure do not envisage transferring any information about or relating to individuals to anyone who is located outside of the European Economic Area.
However, some of our external suppliers are based outside the European Economic Area (EEA) so their processing of your personal data may involve a transfer of data outside the EEA.
Please refer to your insurers privacy statement for further details as appropriate.
Your personal data may be shared with third parties for the following purposes:
Type of recipient | Reason |
Within Safe&Secure | Depending on your requirements, it may be necessary to share your personal data with Safe&Secure’s specialist product providers in order for suitably qualified advisers to source relevant products and services or to re-engage with existing clients. |
Insurance product suppliers | To source and submit applications in order to conclude the contract for the insurance application and the ongoing servicing of these contracts. |
External suppliers | Specialist IT system providers to facilitate the sourcing of products, to provide continuing advice, to inform you about relevant products and services, and to request feedback on customer service standards. It may also be necessary to share your personal information with non-affiliated companies who perform support services on our behalf including those that provide professional, legal or accounting advice to Safe&Secure. |
Regulators | Sharing of information may be necessary to fulfil our legal obligations as a regulated profession, for example with the Financial Conduct Authority, to verify your identity, and comply with Anti Money Laundering legislation, and otherwise co-operate with law enforcement, legal proceedings or regulatory authorities. |
Others | Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. |
These companies are required to ensure appropriate security measures are in place and maintain the confidentiality of your personal data, and to use your personal data only in the course of providing such services and in accordance with Safe&Secure Insurance Services Limited instructions.
We only retain your personal data for as long as necessary. The table below outlines how long data is retained, and depends on the reason the personal data is used for:
Purpose of processing | Retention |
Successful insurance applications | 7 years from the date the latest insurance product expires. |
Incomplete or failed insurance applications | 2 years from the date the latest application was started. |
Enquiry data obtained from third parties that do not result in an application for an insurance product | Enquiry data obtained from third parties that do not result in an application for an insurance product. |
After these retention periods if there is no other on-going client relationship your personal data will either be securely deleted or anonymised so that it can be used for statistical purposes but without any method of identifying you individually.
You have the right to:
If you have any questions about our privacy policy, the information we hold about you, or If you would like to exercise any of ‘your rights’ above, you may do so by writing to us at the address at the start of this notice, or email us with specific details of your request at; compliance@safeandsecure.co.uk
If you are not satisfied with our use of your personal information, our response to any exercise of ‘your rights’, or if you believe us to be in breach of our data protection obligations, you have the right to complain to the Information Commissioner’s Office (ICO).
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